❓ Help center

30wi FAQ – All Your Questions Answered

Here we've gathered the most common questions from Brazilian bettors about 30wi: registration, Pix deposits and withdrawals, bonuses, Brasileirão betting, live casino, e-sports, the VIP Program, and responsible gambling. If you can't find what you need, Portuguese-language support is available 24/7.

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Everything you need to know about 30wi

A quick overview of the topics Brazilian players ask about most.

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Simple and Free Registration
Creating your 30wi account is free and takes less than 2 minutes on mobile or desktop. You'll need a valid CPF, an active email address, and a mobile number with area code. One account per CPF — no exceptions. After signing up, confirm your email and you're ready to deposit via Pix.
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Instant Pix 24/7
Pix deposits and withdrawals are available 24 hours a day, 7 days a week, including holidays. The minimum deposit is R$ 30.00 and funds arrive in seconds. Withdrawals for verified users are processed in under 3 minutes. We also accept boleto bancário, credit/debit cards, PicPay, and Mercado Pago.
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Bonuses with Clear Terms
The 30wi welcome bonus is activated on your first deposit — you choose whether to claim it before confirming your Pix payment. Rollover conditions are displayed clearly before activation. No hidden fine print. Check all the details on the Welcome Bonus page before activating.
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Brasileirão & UFC Betting
Brasileirão Série A and B, Copa do Brasil, Libertadores, Sul-Americana, UFC, NBB, volleyball, e-sports, and much more. Pre-match and live betting with real-time odds, cashout available, and dozens of markets per match — including goals, cards, and corners.
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VIP Program with Real Cashback
Every registered user automatically earns points in the 30wi VIP Program — Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback is credited every Sunday as real balance, with no rollover, directly to your account. The more you bet, the higher your return percentage.
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24/7 Support in Portuguese
Our support team is available 24/7 via the platform's live chat or by email at suporte@30wi.best. Support is provided in Brazilian Portuguese — no runaround bots. For questions about withdrawals, blocked accounts, or anything else, the average chat response time is under 5 minutes.

Full Q&A

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Registration & Verification

Yes, creating a 30wi account is completely free. There's no charge to sign up, and you can keep your account with a zero balance at no cost. The only time money is involved is when you choose to make a deposit to start betting — and the minimum deposit is R$ 30.00 via Pix or any other available method.

To create your account you will need to provide: your full name (as it appears on your CPF), a valid CPF issued by the Receita Federal, date of birth, an active email address, and a mobile number with area code. All information must be accurate — false details will result in account suspension and cancellation of any balances. 30wi is available exclusively to Brazilian residents aged 18 and over.

No. 30wi allows only one active account per CPF. Attempting to create multiple accounts — whether to claim the welcome bonus more than once or for any other reason — will result in all accounts being blocked and all balances and bonuses being canceled. If you already have an account and lost access, use the "Forgot my password" option on the login page or contact support.

You don't need to submit any documents to create your account or make your first deposits and bets. Identity verification (KYC) — which requires a government-issued ID and proof of residence issued within the last 90 days — may be requested before your first withdrawal or for withdrawals above a certain amount. This is standard practice on all reputable platforms in Brazil and is in place to protect you. You will have 5 business days to submit the required documents after the request is made.

After registration, 30wi automatically sends a confirmation email to the address provided. Simply click the link in that email to activate your account. The email arrives in under 2 minutes. If it doesn't show up in your inbox, check your spam or junk folder. Without email confirmation, account functionality is limited — especially deposits. If the email still hasn't arrived after checking spam, our 24/7 support team can resend the link.

Yes. 30wi works fully through your mobile browser — Chrome, Safari, Firefox, or any other. You access 30wi.best directly, with no app to install. The registration form is optimized for mobile, with a numeric keypad for CPF and date of birth and simple fields to fill out. The mobile experience is identical to the desktop version.
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Deposit & Withdrawal

The minimum deposit at 30wi is R$ 30.00 across all available methods — Pix, boleto bancário, credit card, debit card, PicPay, Mercado Pago, and TED bank transfer. All deposits must be made from an account held in the same name as the 30wi account holder — third-party deposits are not accepted and may result in the balance being frozen.

Pix deposits are processed in seconds — typically within 30 seconds of payment confirmation from your bank, 24/7, including weekends and holidays. If your balance hasn't appeared in your 30wi account after 5 minutes, check that the payment was confirmed in your banking app (Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, etc.) and contact support via live chat.

Pix withdrawals for users who have completed identity verification (KYC) are processed in under 3 minutes, 24 hours a day. For users with pending KYC, the first withdrawal may take up to 24 hours while documentation is reviewed. Funds are sent to the Pix key registered on your 30wi account — CPF, email, phone number, or random key. The key must be registered under the same CPF as the account.

30wi accepts the following deposit and withdrawal methods, all in BRL: Pix (fastest and recommended), boleto bancário, credit card, debit card, PicPay, Mercado Pago, and TED bank transfer via banks such as Nubank, Itaú, Bradesco, and Banco do Brasil. All methods have a minimum deposit of R$ 30.00. Pix is currently the only available withdrawal method — funds can only be withdrawn to a Pix account held in the account holder's name.

30wi does not charge its own fees for deposits or withdrawals. Any fees that may apply come from your bank or financial institution — for example, some accounts charge a TED transfer fee. Pix is free at virtually all Brazilian banks and is our recommended method for that reason. Check with your financial institution to find out whether any charges apply on their end.

If your Pix withdrawal takes more than 15 minutes after submission, check the following first: (1) confirm your registered Pix key is correct and active with your bank; (2) check whether any KYC documents are still pending submission; (3) make sure your balance doesn't include bonus funds with an incomplete rollover — bonus balance cannot be withdrawn directly. If everything looks good, contact our 24/7 support via live chat or email at suporte@30wi.best, and include your withdrawal request number.
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Bonuses & Promotions

The 30wi welcome bonus is activated at the time of your first deposit — not automatically when you create your account. On the deposit screen, you'll see the available bonus offers and can choose whether or not to activate one before confirming your Pix payment. Each bonus displays its rollover requirements and expiry date clearly before activation. See the Welcome Bonus page to see the full details of current offers.

Rollover (or wagering requirement) is the number of times you must bet the bonus amount before you can withdraw any winnings generated from it. For example: if the bonus is R$ 100.00 with a 5x rollover, you need to place bets totaling R$ 500.00 using that balance before converting the winnings into withdrawable real money. At 30wi, your rollover progress is shown in real time on your account dashboard, and each bonus displays its specific terms before activation.

No. Bonus funds cannot be withdrawn directly — they must meet the rollover requirement before being converted into real funds. You can, however, cancel an active bonus in your account settings, which removes the bonus balance and releases any real deposited funds held by the rollover. Please note: canceling a bonus permanently removes the bonus amount from your account. Always read the specific terms of each promotion before activating.

No. The VIP Program weekly cashback is credited every Sunday as real balance, with no rollover — you can withdraw via Pix immediately after it's credited, with no additional requirements. This is one of the key differences between 30wi VIP cashback and standard promotional bonuses. The cashback amount varies according to your VIP Program level and your betting volume for the week.

It depends on the specific promotion. Some apply exclusively to Sports Betting (Brasileirão, UFC, e-sports), others to casino (slots, live games, crash games), and some are valid for both. Eligibility conditions are always shown before activation. When activating a bonus, check which game category counts toward the rollover — betting outside the eligible category generally does not contribute to the requirement.
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Sports Betting

30wi offers betting on football (Brasileirão Série A and B, Copa do Brasil, Libertadores, Sul-Americana, European leagues), UFC and MMA, NBB (basketball), volleyball, tennis, Formula 1, and e-sports (CS2, League of Legends, Free Fire, Valorant, CBLOL, CBCS, and more). Markets include both pre-match and live betting, with real-time updated odds and cashout available on selected live events.

Cashout lets you settle a bet before the final result of an event, locking in a partial return — either a smaller profit than expected or a way to limit a potential loss. The cashout value is calculated in real time based on current market odds. To use it, go to your open bets panel, find the bet, and click "Cash Out". Not all bets have cashout available — it depends on the market type and how the event is progressing.

If an event is canceled, postponed by more than 24 hours, or not completed within the established timeframe, the bet is generally voided and the staked amount is returned in full to your account balance. In accumulator (combo) bets, the canceled selection is treated as a "push" (odds of 1.0) and the rest of the bet is settled as normal. If the postponement is under 24 hours, the bet generally remains valid for the new start time. Check the Terms and Conditions for sport-specific rules.

Yes. 30wi live betting works entirely through your mobile browser, with no app required. The live betting interface shows real-time scores, odds updated every second, match statistics, and a cashout option. It works on Android and iOS via Chrome, Safari, or any browser. The experience is fully optimized for small screens and mobile connections.

The minimum bet at 30wi is R$ 2.00 for both single and multiple bets. The maximum bet per market varies depending on the market, competition, and event — higher limits apply to high-profile matches such as Brasileirão Série A, Copa do Brasil, and UFC. Specific limits are shown on the bet confirmation screen before you confirm.
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Live Casino & E-sports

30wi offers slots (Fortune Tiger, Gates of Olympus, Sweet Bonanza, and hundreds of other titles), crash games (Aviator and similar), live casino with Portuguese-speaking dealers (roulette, blackjack, baccarat, game shows), live poker, and instant games. All games use RNG (random number generator) certified by independent auditors, with RTP disclosed on each title's page.

Yes. 30wi offers live casino tables with Portuguese-speaking dealers, developed specifically for the Brazilian market. At international tables, the dealer chat allows communication in multiple languages. Live roulette, blackjack, and baccarat all have Portuguese-language broadcast versions available in the live casino section of the platform.

30wi covers the top e-sports competitions in Brazil and worldwide: CBLOL (League of Legends Brazil), CBCS (CS2 Brazil), BLAST Premier, ESL Pro League, Free Fire tournaments, Valorant championships, DOTA 2, and Rainbow Six Siege. Available markets include match winner, map winner, map handicap, and round-specific markets, depending on the title and competition.

Yes. All slots, crash games, and table games at 30wi use RNG (Random Number Generator) certified by independent auditing firms. The RTP (Return to Player) for each title is shown on the game's page before you start playing. 30wi's game providers are established companies in the global iGaming market, subject to regular audits.
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VIP Program

The 30wi VIP Program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Every registered user automatically starts at the Bronze tier and begins earning points with every bet placed — both sports and casino. The more you bet within your limits, the more points you accumulate and the faster you move up. Each tier offers a different weekly cashback percentage, with Diamond delivering the highest return. Cashback is credited every Sunday as real balance, with no rollover required.

The VIP Program weekly cashback is calculated based on your betting volume from Monday to Sunday and credited automatically to your account every Sunday. The cashback balance is real money — no rollover — and can be withdrawn via Pix immediately after it's credited or used to place new bets. Your exact cashback amount and current VIP level are displayed on the VIP dashboard inside your account.

30wi VIP tiers are reviewed monthly based on the previous month's wagering volume. Players who significantly reduce their betting activity over an extended period may have their tier adjusted to match their current volume. You will be notified by email before any adjustment is made. Players at the highest tiers (Platinum and Diamond) have a dedicated VIP account manager who will reach out to discuss personalized terms before any tier review.

Yes. Bets on slots, crash games, live casino, and other casino games all earn points in the VIP Program, just like sports bets do. The rate at which bets convert to points may differ between sports betting and casino games — check the VIP Program page to see the specific rates for each category.
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Security & Responsible Gambling

Go to your account dashboard, navigate to "Settings" and then "Responsible Gambling". There you'll find the option to set a daily, weekly, or monthly deposit limit. Simply enter the amount and confirm — the change takes effect immediately. To lower a limit, the update is instant. To raise an existing limit, a mandatory 7-day reflection period applies before the change goes through. This waiting period is in place to protect you from impulsive decisions.

A temporary self-exclusion locks your account completely for a period between 1 day and 6 months. During this pause, you cannot log in, deposit, bet, or access any casino games. Your balance is preserved and can be withdrawn via Pix once the period ends. Temporary self-exclusion cannot be reversed early — this is by design. To activate it, go to "Settings" → "Responsible Gambling" in your account dashboard.

If you suspect someone has accessed your account without authorization, contact our 24/7 support team immediately via the platform chat or by emailing suporte@30wi.best. The team can lock your account within minutes. Provide your CPF, full name, and a description of what happened. We also recommend changing your linked email password right away and enabling 2FA as soon as you regain access. 30wi investigates all unauthorized access cases and may reverse suspicious transactions upon review.

Yes. 30wi uses 256-bit SSL encryption across all pages — the same standard used by Brazil's leading banks such as Nubank, Itaú, and Bradesco. Your personal and financial data is handled in compliance with the LGPD (General Data Protection Law, Lei nº 13.709/2018). 30wi does not sell data to third parties and will never ask for your password or 2FA code via email, chat, or phone. If you receive a message asking for your password, it is phishing — report it to suporte@30wi.best.

Yes. 30wi provides responsible gambling tools directly in your account dashboard: deposit limits, session time controls, temporary breaks, and permanent self-exclusion. Our 24/7 Portuguese-language support team is also available for non-judgmental conversations about gambling habits. If you or someone you know needs specialized help, we encourage you to seek professional support as well. Visit our Responsible Gambling for full details.

To enable 2FA, go to "Settings" → "Security" in your 30wi account dashboard. Click "Enable two-factor authentication" and follow the steps — you'll scan a QR code using an authenticator app such as Google Authenticator or Authy. Once activated, every new login from an unrecognized device will require the code generated by the app, in addition to your password. We strongly recommend enabling 2FA — it's the single most effective way to protect your account and balance.

Still have questions? Get in touch

The FAQ center of 30wi covers the vast majority of everyday questions — but we know some situations are specific and may not have a ready answer here. For those, Portuguese-language support is available 24 hours a day, every day of the year.

Whether it's Sunday morning, Christmas Eve, or the Brasileirão final — if you have a question about a withdrawal, a login issue, or anything else, someone is available to help. Average chat response time is under 5 minutes during peak hours and typically under 2 minutes off-peak.

For more complex inquiries involving documentation or account review — such as KYC verification, review of voided bets, or investigation of unauthorized access — support is handled by email with a response time of up to 24 business hours. In all cases, you will receive a ticket number to track the status of your request.

The 30wi operates exclusively in Brazilian Portuguese. No time-wasting bots at the start, no copy-pasted generic answers — support is handled by a team that knows the product and can resolve most issues on the first interaction.

Available support channels

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Live Chat

Available 24/7 directly on the platform. The chat appears in the bottom corner of every 30wi page — even when you're not logged in. Average response time: under 5 minutes. Perfect for quick questions about deposits, withdrawals, betting, and account access.

Log in to the platform to open the chat
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Support Email

For matters that require closer review — KYC document submission, transaction disputes, suspicious access investigations, or formal complaints. Response time: up to 24 business hours. Always include your CPF and full name in the email to speed up the process.

suporte@30wi.best
30wi never will never ask for your password, 2FA code, or card details via chat, email, or phone. If you receive a message requesting this information claiming to be from 30wi, it is a scam attempt — report it immediately to suporte@30wi.best.
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Ready to start? Your 30wi account is 2 minutes away

Free registration, Pix deposits from R$ 30.00, and immediate access to Brasileirão, Copa do Brasil, Libertadores, UFC, e-sports, live casino, jackpots, and the VIP Program with real cashback. All in Portuguese, with 24/7 support.

✓ Free and instant registration ✓ Pix from R$ 30.00 ✓ First-deposit bonus ✓ Withdrawals in under 3 min
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30wi Help Center
The information on this page reflects 30wi's current policies and features. For questions not covered here, reach our 24/7 support via live chat or at suporte@30wi.best. You can also check the Terms and Conditions, the Privacy Policy and the rules of Responsible Gambling. Betting is available to players 18 and older. Gambling can be addictive.
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30wi was built for the Brazilian bettor

Brasileirão, Copa do Brasil, UFC, e-sports, live casino in Portuguese, Pix in minutes, VIP Program with real cashback, and 24-hour support. Everything you need to know is on this page — and our team is ready to handle the rest.

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*For players aged 18 and over only. Subject to the Terms and Conditions. Play responsibly. Visit Responsible Gambling. 🇧🇷

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